Frequently Asked Questions
Answers to all your questions about gebaji
From opening an account to bonuses, payments, games, and security — find detailed answers to any question you have about using gebaji right here.
Welcome to gebaji. This page brings together the most frequently asked questions from players in Bangladesh — covering account registration, depositing and withdrawing money via bKash and Nagad, welcome bonuses and promotions, game information ranging from cricket betting to live casino, and detailed answers on safe and responsible gaming. If you do not find an answer, contact our 24/7 live chat support.
Account and Registration
To open an account at gebaji, you need an active mobile number, a valid email address, and a strong password. The registration process is fully available in Bengali and can be completed in just a few minutes. A copy of your National ID card or passport may be required for account verification.
No, only one account can be opened per mobile number at gebaji. Attempting to open multiple accounts may result in all of them being permanently closed, and all bonuses associated with those accounts will be cancelled. The one-account-per-user rule is strictly enforced to maintain a fair playing environment.
Click the "Forgot your password?" option on the login page. Then enter your registered mobile number or email — you will receive a verification code. Use that code to set a new password. The entire process is completed within a few minutes. If you have any trouble, contact gebaji's live chat support.
gebaji is strictly for players aged 21 and above only. Age is verified during registration and an ID document may be requested during account review. Accounts belonging to players under 21 will be closed immediately.
For KYC verification, you need to upload a photo of your National ID card (NID), passport, or driving licence. A recent bank statement or utility bill is accepted for address verification. After submitting the documents, verification is usually completed within 24 hours. Our support team is always ready to assist you in Bengali with the verification process.
Deposits and Withdrawals
Depositing from bKash to gebaji is generally instant — in most cases your gebaji account balance is updated within one to five minutes. Occasionally it may take a little longer due to network issues. If more than 15 minutes have passed, contact live chat with your transaction reference number.
The minimum deposit amount at gebaji is ৳500 — this applies to all methods including bKash, Nagad, Rocket, and Upay. For withdrawals, the minimum amount is ৳800. Transactions below these amounts cannot be processed.
Withdrawals from gebaji to Nagad generally take between 10 and 45 minutes. Most requests are processed quickly. It may take a little longer outside banking hours or on weekends, but it usually does not exceed 45 minutes.
gebaji itself does not charge any deposit or withdrawal fees. However, bKash, Nagad, Rocket, or Upay may deduct transaction charges according to their own policies — this is part of the respective mobile banking service's terms. You can see the charge details in your mobile banking app.
Yes, both Rocket (Dutch-Bangla Mobile Banking) and Upay are supported at gebaji. The minimum deposit amount for both methods is ৳500 and the minimum withdrawal is ৳800. The deposit process is fast and secure — funds are usually credited to the account within a few minutes.
Common reasons for a rejected withdrawal include: incomplete account verification, unmet bonus wagering requirements, or incorrect payment details. Contact support in Bengali via live chat — they will explain the reason and help you resolve it. Once the issue is resolved, submit your withdrawal request again.
Games and Rules
To bet on BPL (Bangladesh Premier League) matches, log in to gebaji and go to the cricket betting section. Select your preferred match from the list of active matches, choose a market (match winner, toss, top batter, etc.), enter your stake amount, and confirm. Live betting is also available while a match is in progress.
Yes, gebaji is fully mobile-friendly. All games, including all slot games from PG Soft, Pragmatic Play, and JILI, run smoothly in the browser on any Android or iOS device — no separate app download is needed. Simply visit the gebaji website and play directly.
gebaji's live casino section offers real-time games from top providers such as Evolution Gaming and Ezugi. A real dealer manages the game in front of a camera while you play on your screen from home. The live chat feature also lets you talk with other players and the dealer.
RTP (Return to Player) is a percentage that represents the theoretical amount a game returns to players over the long term. A higher RTP means theoretically more returned. gebaji uses third-party audited games with independently verified RTP, ensuring fair play in every game.
Yes, gebaji offers betting on international cricket tournaments including the T20 World Cup and IPL. You can place bets both before a match starts and while it is in progress. Betting on Bangladesh Tigers matches across various markets is also available.
Yes, gebaji offers popular JILI fishing games such as Mega Fishing, All-star Fishing, Dragon Fortune, and Bombing Fishing. These games are easy to pick up and deliver a great experience on mobile. Alongside slots, these types of games make the gebaji game lobby more varied.
Bonuses and Promotions
New players who open an account at gebaji and make their first deposit receive a 120% welcome bonus of up to ৳5,000. For example: deposit ৳1,000 and you will receive a ৳1,200 bonus — giving you a total balance of ৳2,200. Complete your account registration and apply the bonus code when making your first deposit.
The wagering requirement for the gebaji welcome bonus is 15x. This means you need to wager 15 times the bonus amount before withdrawing. For example: if you receive a ৳1,200 bonus, you need to place ৳18,000 in wagers to meet the requirement. You cannot withdraw directly from the bonus until the requirement is met.
You join the gebaji VIP program automatically — no separate application is needed. By playing regularly you can progress through five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Higher tiers come with increased weekly cashback benefits, reaching up to 1.0% at the Diamond level.
Weekly cashback is available at each VIP tier: 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold, 0.8% at Platinum, and up to 1.0% at Diamond. The cashback rate increases as you move to higher tiers. Cashback is automatically added to your account every week.
Yes, gebaji offers festive promotions for special occasions such as Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh, and Victory Day. During these periods, extra bonuses, free spins, and special cashback offers may be available. Check gebaji's promotions page regularly for the latest offers.
Security and Responsible Gaming
Yes, gebaji uses SSL (Secure Socket Layer) encryption technology to keep all data secure. Your personal information, payment details, and account activity are stored to the highest security standards. Your information is never sold to any third party.
Yes, gebaji takes responsible gaming seriously. If you feel your gaming is getting out of control, you can request a temporary or long-term self-exclusion by contacting live chat or emailing [email protected]. This service is completely confidential and free of charge.
gebaji offers the option to set deposit limits as part of responsible gaming. Daily, weekly, or monthly deposit limits can be set through account settings or via live chat. It is an effective way to stay within your budget and enjoy playing responsibly.
Yes, all games used at gebaji run on Random Number Generator (RNG) technology tested by recognised third-party auditors. This means the outcome of every game is completely random and unbiased. All game providers, including PG Soft, Pragmatic Play, and JILI, follow international fair play standards.
Yes, gebaji's support team provides full service in Bengali and is available 24/7, seven days a week. Ask your questions directly in Bengali via live chat and get quick answers. To contact via email, write to [email protected].
gebaji believes in responsible gaming for everyone. If you or someone you know is having trouble controlling their gaming, you will find detailed information and tools on our responsible gaming page. From self-exclusion to setting budget limits — all features are available free of charge.
Still have questions? Contact support
Our Bengali support team is with you 24/7. For any question or issue, send a message via live chat or get in touch by email — you will get a quick and straightforward answer.
24/7 Live Chat Support — directly in Bengali
Time zone: Bangladesh Standard Time (BST, UTC+6)